Refund policy
At SonikSync, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. If you are not completely satisfied with your order, our refund policy provides a straightforward process for returns and refunds.
Eligibility for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase, such as your order confirmation email, is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been opened, used, or damaged due to misuse.
- Items returned without original packaging or accessories.
- Gift cards or downloadable software products.
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number and a brief description of the issue. Our team will review your request and provide instructions for returning the item.
Return Shipping
You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as SonikSync is not liable for lost or damaged returns. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that your bank or payment provider may take additional time to post the funds.
Exchanges
If you need to exchange a product for a different model or size, please contact us at [email protected] to arrange the exchange. Exchanges are subject to product availability.
Contact Us
For any questions regarding this refund policy, please email [email protected]. Our support team is available to assist you.